Please use this list to see answers to frequently asked questions.

• How much is delivery?
• How do i redeem discount/vouchers
• What is a Pre-order product?
• Where is my order?
• How do I return an item & and postage return costs?
• Can I place an order over the telephone?
• How do I check the status of my order?
• How do I contact SuplexGames.com?

How much is delivery charge?

Our Postage & Packaging charges operate at a flat rate.

Mainland UK

• 2nd class Post Free UK (£0.00)
• 1st class Post UK (£1.95)
• 1st class Post Signed for UK (£2.95)

EU and Europe

• Currently unavailable

Worldwide International outside (UK EU and Europe)

• Currently unavailable

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How do I redeem discount/vouchers?

If you have been given a code simply enter it at checkout screen, look for the "Redeem Coupon" button.
Enter the code and click apply, your order should be updated with the discount applied. Some Discounts are automatic. Please refer to the Special offer page for more information.

If there are any problems email us at sales@suplexgames.com

What is a Pre order product?

This is an item that is not yet in stock and will be dispatched when the stocks arrive. Stock information will be mentioned including stock expected dates on the item page.

Where is my Order?

To find out if you order has been dispatched please log into your account to check the status and review emails for information, if you receive an email regarding dispatch of your order click this delivery estimate page to find out whether your item delivery is well overdue. If items still have not arrived within 14 days then please contact us

Can I place an order over the telephone?

Unfortunately, we are unable to take orders over the telephone. All orders must be placed on the website.

How do I check the status of my order?

To check status of your order, you will need an account please click here.
If you placed the order as a guest please contact us immediately and we'll do our best to cancel your order.
If the order has already been dispatched, the cancellation will no longer be possible.

How do I return an item, & postage return costs?

Please click here regarding return information.

How do I contact Suplexgames.com?

Please click here our contact us page.